If you have a question about cooking steak then send us an email here.
If you have a question about an order that you’ve placed or plan to place then email ushere.
We also love hearing from people who’ve created new steak recipes or have cooked a great steak. The best to do that is on our Facebook Page.
We operate the business from a Warehouse complex in Ingleburn in South West Sydney. You’re welcome to visit us if you want to pick up any of the items you’ve seen for sale on our website. We don’t really have a showroom. If you’re planning to visit us our hours are 9am -4.30pm Monday to Friday. It’s always a good idea if you call ahead to make sure we have the item you want in stock.
Can I order online?
Can I order over the phone?
No problem. Give us a call on (02) 8711 8999 and we’ll take your order and get your goods shipped out right away
What do I do if my goods arrive damaged?
If you notice the packaging is damaged upon delivery you should refuse to accept the goods and instruct the courier to return them to us. You should also contact immediately on (02) 8711 8999 or email@example.com to advise us of the situation.
How do I contact You?
We’re open Monday-Friday 9am – 4pm. Our business premises are located at 41 Lancaster Road Ingleburn 2565 – Entry via Norwich Road. We share the business premises with several other businesses.
What warranty do the products offer?
All warranties are clearly stated with the products. Products damaged by misuse or incorrect handling are not covered by warranty. To make a warranty claim you need to contact us with proof of purchase.
What are your trading hours?
We are open to the public from 9.00am – 4.30pm Monday to Fridays. We are closed on normal public holidays.
Is it safe to pay be credit card online?
Yes. We use secure online processing. We do not store credit card details once the transaction has been processed.
How will my personal information be used?
We store your personal information in our data base and use it for future reference should you have a warranty claim. We may send you special offers and other promotions from time to time which you are free to opt out of if you wish. We do not sell or share your information.
What is the cost of shipping?
We endeavor to ship your goods to you at the lowest possible price. Depending you’re your location we usually ship with Toll Express, Fastway Couriers or Australia Post. We take extra care in wrapping your goods so they arrive safe and undamaged. Over the years we’ve found that this little bit of expense is well worth it. We want your goods to arrive in perfect order, just the way they left us. Delivery costs are shown. If you are uncertain of the cost of delivering an item feel welcome to give us a call on (02) 8711 8999 or email us at firstname.lastname@example.org
What if I’m not home to take delivery?
Usually that’s fine. You just need to give us instructions of where it’s safe to leave the goods and we will pass those instructions onto the courier. If you live in a location where you think it isn’t safe to leave the goods then perhaps you can arrange to have them delivered to a business address.
Is sales tax applied to my order?
Goods and services tax is collected by us as per Australian law on all purchase made by Australian residents. On overseas sales no GST is applied.