Returns Policy

PLEASE CHOOSE CAREFULLY AS WE DO NOT REFUND OR EXCHANGE IF YOU CHANGE YOUR MIND.

Due to the nature of the products sold on our online store, we are unable to accept returns due to health and safety regulations as we do not know how they have been handled once they have left our store.

We DO accept refunds or exchanges in accordance with the Australian Consumer Law. This enables you to return a product that is:

  • Faulty
  • Significantly different to those shown or described
  • Incorrect
  • Not fit for purpose
  • Unsafe

If the item is faulty, damaged or incorrect when you receive it, please contact our customer service team as soon as possible on 02 8711 8999 or contact@theperfectsteak.com.au

You will be responsible for returning the product, once it has been returned the product will be assessed. The Perfect Steak Co. reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy. You will be reimbursed accordingly if the product is confirmed to have a problem.

You should address the item to:

The Perfect Steak Co,
41 Lancaster Street,
Ingleburn 2575.