When shipping your order from our warehouse we endeavor to deliver your goods promptly and at the lowest possible prices. We take care to package your goods carefully so that they arrive to you safely. We maintain trading accounts with many of the major freight and companies in Australia including Australia Post, Toll Express and Fastway Couriers.. Depending on the item(s) purchased, we will select the company most able to deliver the goods to that destination in a careful and timely manner.
Shipping prices are displayed and are based on the quantity of items you select. We deliver at-cost and therefore reserve the right to contact you if the cost of the freight is greater than our estimate has allowed for on the website. This could be for instance if you are in a remote rural location or outside our Established Shipping Zone (ESZ). This zone covers our primary service centre’s of Sydney, Melbourne & Brisbane as well as the main centre’s along the east coast of Australia within these boundaries.
When goods are to be shipped outside these areas, the freight rate shown may not be accurate. If this is the case and we need to adjust the freight charge in order to deliver your goods we will always contact you before we pass on an additional charge to seek your permission.
We will never charge you more than you have authorised without your permission.
If you have any questions relating to freight charges our wish to seek an accurate quote prior to placing your order, please feel welcome to contact us on 1300 155 233.