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ThermoWorks Warranty – Returns/Repairs

The Perfect Steak Company has a Service Agreement with Thermoworks in the United States to distribute their products in Australia. This agreement states that if a customer has a warranty claim they must contact Thermoworks directly. Contacting us or sending the item back to us can void the warranty claim. Please read and follow the instructions below as given to us by Thermoworks if you have a warranty claim relating to one of the above products;

Customers should email Thermoworks direct at techsupport@thermoworks.com.  The Thermoworks Tech Support team will deal directly with the customer and advise The Perfect Steak Company as required. Include proof of purchase, date of purchase and details of the problem.

Most ThermoWorks instruments carry a two-year warranty and guarantee against defects in either components or workmanship. All other products are covered by a one-year warranty. During this period, products that prove to be defective will, at the discretion of ThermoWorks, be either repaired or replaced, without charge. This warranty does not apply to probes, where a six-month period is offered. The six-month period may also apply to a probe where it is an integral part of an instrument. The product warranty and guarantee does not cover damage caused by fair wear and tear, abnormal storage conditions, incorrect use, accidental misuse, abuse, neglect, misapplication or modification, or use with non-ThermoWorks hardware/software. No warranty of fitness for a particular purpose is offered and the user assumes the entire risk of using the product. Any liability by ThermoWorks is limited only to the replacement of defective materials or workmanship, and ThermoWorks accepts no responsibility for the consequential loss. In line with our policy of continuous development, we reserve the right to amend our product specifications without prior notice. This warranty is valid only if the product is purchased from ThermoWorks directly or from an authorized reseller. If you purchase a ThermoWorks product from an unauthorized reseller, you will not receive warranty or technical support.

 

Products from Thermoworks including;

  • Thermopops,
  • Chef Alarms,
  • Time sticks,
  • Dots
  • TimeStack
  • Smoke

 

 

Returns/Repairs

Need to return a product?
Click here to view our returns policy first.
Call us: 1-800-393-6434 during business hours: 6am – 8pm M-F, and 10am-4pm Saturday, MST
Email us: orders@thermoworks.com

Have a product not working properly that might need a repair or service?
Call us for help: 1-800-393-6434 during business hours: 6am – 8pm M-F, and 10am-4pm Saturday, MST
Request a return authorization: techsupport@thermoworks.com

Want to follow up on the status of your return/repair?
Call us: 1-800-393-6434 during business hours: 6am – 8pm M-F, and 10am-4pm Saturday, MST
Email us: techsupport@thermoworks.com (include your case number for expediency)

Need to have a product re-calibrated?
Call us: 1-800-393-6434 during business hours: 6am – 8pm M-F, and 10am-4pm Saturday, MST
Email us: calibration@thermoworks.com

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